FAQ's

If you are a licensed provider, the first step is to register as a provider here. Once you have registered, you will be asked to complete the onboarding application and upload all necessary documentation. A Mountain Strong Behavioral Health Provider must be credentialed by EVBH prior to contract execution. The submission of a provider application does not guarantee that EVBH will accept the provider in the EAP network. In preparation for the onboarding process, you must be prepared to complete and submit the following:  

• Copy of current CV/Resume with schools attended and dates of degree earned
• Proof of current Registration with the Colorado Department of Regulatory Agencies (DORA)
• Verified copy of your state license with active and expiration dates
• Proof of current Professional Liability Insurance Certificate of Coverage, including effective and expiration dates, policy number, limits, and the names of individuals covered. Please include Mountain Strong as a named additional insured on the policy.
• W-9 form; identify formal name filed with IRS for Tax Identification Number and submit with your signature. Please know that Mountain Strong will make all payments in accordance with the name listed on the W-9.
• Current Federal Drug Enforcement Agency Registration (If applicable).
• State Issued Controlled Substance License (if applicable).
• Copy of Board or Professional Certification (if applicable).
• Copy of ECFMG Certificate, if you attended a foreign medical school.
• Authorization to complete a criminal background check.
• Any explanatory statements needed for positive responses on the Confidential Questionnaire.

Once the application is submitted, you will be contacted regarding next steps by a member of the Mountain Strong EAP team.

Once you accept a patient in the Mountain Strong system, you must log each session based on the date services are provided. Each session logged in the system will initiate an invoice based on the hourly rate approved in your contract. The billing system will batch invoices once every two weeks for all logged sessions in the system and checks will be mailed to providers for all services provided and logged in the system each two week payment cycle. Providers can track logged sessions and see past invoices in the Provider Dashboard.

When a patient requests your services in the system, you will be notified to login to your secure Provider Dashboard and review the patient request. You can contact the patient to learn more about their needs and accept or decline the patient in the system. If you accept the patient, this patient will be listed in your active patient management tab. This will enable you to log sessions for billing, review patient history, and more. If you decline the patient, the patient will be notified and will be asked to select another provider in the network.

There are three (3) core agreements, two (2) of which you can accept or decline within the Mountain Strong EAP. All agreements pay providers the same hourly rate and all billing is administered by Mountain Strong.

1. Mountain Strong EAP Service Providers Agreement - this agreement is mandatory for provider participation.
2. Continuity of Case Single Case Agreement - This agreement is optional and enables providers to offer a continuation of care through Anthem insurance.
3. Olivia’s Fund Scholarship Agreement - This agreement is optional and enables providers to receive payment through the Olivia’s Fund Scholarship program.

If you see the “Access Restricted” message on your dashboard, this means that your onboarding application still needs attention, or that you have submitted your application but it is still under review. To determine your status, you can select the “Manage Profile” button from your dashboard to view your personal onboarding profile and application. If you see any red highlighted titles above the tabs, select those areas highlighted in red to complete any missing information. Once completed, be sure to click the “submit” button on your application again.

Absolutely! Once you are logged in to your account, go to your provider dashboard and select the “Manage Profile” button to update, change or remove information from your profile at any time.